Top 25 BPO Interview Questions & Answers for If you are a fresher you can tell that handling customer on the phone would be a challenge but you would be able to handle it and won't disappoint the Download PDF. BPO interview questions and answers. Tell us something about yourself? This is usually the first question you would face in any interview. The basic purpose of. This PDF enlists all the relevant questions with the ideas of answers which could be possibly asked in a BPO Interview.
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Here are the most popular BPO Interview Questions and Answers. Since most BPO companies hire freshers at the lowest level, a lot of time is. BPO sector is providing more opportunities for the freshers. It requires a good degree and right skills. Here are few BPO interview questions and answers. BPO interview questions and answers for freshers and experienced, BPO interview FAQ- What according to you is a BPO?, Why do companies outsource their.
I've applied for some; and interview may be any time soon Hope so! No interview right now Source Rounds of Selection The company in which you are applying can have different rounds of interview.
This may range from a phone interview, timed aptitude test, group discussion or an extempore though rarely , computer proficiency test, and finally a personal interview. There are companies in which you'll have to appear for all the above rounds and then there are companies which have only one selection round known as personal interview.
For example, one may have PI and aptitude test and the other one may have telephonic interview, aptitude test with a PI, and another one may have only personal interview. Depends and varies from company to company. Somebody from the organization will probably call you and ask for your permission for a telephone interview. After that your call will be transferred to the actual interviewer who might ask you basic questions such as "Tell me something about yourself", or "What are your salary expectations?
So be prepared with all the basic questions as you might have one to crack.
Top BPO Interview Questions and Answers for Fresher
If you are not in a position to attend the interview at that moment, then ask them to schedule according to your convenience. It's totally all right if you say this. Phone Interview Tips 2. Aptitude Test An aptitude test is where you would be given multiple choice questions to test your language, thinking, and the ability to solve questions quickly. This is a timed test wherein you will be given a time limit to complete your test. This is generally a minute test.
An aptitude test requires speed and accuracy, there may be questions of mathematics, English vocabulary, and logical reasoning type questions. Some questions are really very easy and some very tough. The best possible way to crack this one is practice sample aptitude test so that you get the feel of it and are confident when you actually appear for one.
Top BPO Interview Questions and Answers for Fresher
Search the web for some sample test. Practice it and mind you it will do wonders and is fun at the same time. Computer Proficiency Test Source This will be a simple computer test wherein you'll be tested for your typing speed and basic office applications skills.
Most organization take this test only for people who appear for back-office job profiles rather than voice process. If you are applying for a technical process then you'll definitely be tested for your computer skills.
For technical processes having basic computer hardware knowledge is necessary.
Here your knowledge about current affairs and knowledge about the various happenings around you come into play. Normally topics for GD's are sourced from current affairs or from age-old topics such as "What came first Egg or Hen", or "Tomato a Vegetable or Fruit".
Current affairs topics can be such as "Demonetisation: Good or Bad".
You have to take either the side that is for or against the argument. Whatever your decision is "for" or "against" one must justify with adequate facts and personal insights. The interviewer can ask you any type of question to check or cross-check you.
Tell me something about yourself. This generally is the first question that you will encounter typically in any interview. To answer this question just say something about yourself. First introduce yourself by saying your name and where you reside. Then tell why you should be hired for this post and what qualities do you have that should be good for this job. From your past experiences what qualities you bring.
Don't say anything about your family as this question is to tell something about yourself. A 1-minute introduction of yours will do the job. Tell me something about your family background. Explain about your family and what they do in life. What is a BPO? What is your understanding of a BPO? Businesses do this to save cost. Cost is saved in labour and a company can concentrate on its core job which may be to generate new business. Other operations such as after sales support or customer care are normally outsourced.
What is a Call Center? A call center is a place where large number of calls are handled. Broadly speaking there are inbound call centers and outbound call centers.
An inbound call center is where a client or prospect calls, basically where incoming calls are handled.
These calls can be of product inquiries, customer care via web, email, fax , or it can for telemarketing or business promotion. What are your strengths and weaknesses? Tell them your strengths and weaknesses. It also shows your willingness and interest towards the roles and your approach towards the job.
When any project or work allotted outside the country which is not nearby is called off-shore outsourcing and anything outsourced nearby country is called shore outsourcing. An inbound call centers will only receive calls while outbound call centers will place calls.
In general inbound call centers function as companies service department, while outbound handles the service department. Since, they are asking you for your preference there is no problem in telling your choice.
Just have to make sure that whatever option you chose had a legitimate reason. KPO provides the knowledge based services like medical billing, documentation or claiming insurance. While BPO is totally customer service oriented. BPO has always been a career choice for me as you are exposed to a new field, which gives you an opportunity to grow and develop your personality and communication skills.
The recent survey also tells the fast growth of this industry. Call center is a customer care center where calls are handled in large numbers.
There are two types of call centers, Inbound and Outbound.
40 BPO interview questions and answers - freshers, experienced
An inbound call center is where calls are handled keeping the customer care in concern, and customer associate will only receive calls. While in outbound call center the calls are done by the associate for product inquires or sometimes sales related. In the current situation where many companies failed to survive in the market, BPO sector has achieved a milestone in an economic crisis. It helped to reduce the unemployment rate marginally in developing countries where some of the developed countries even failed to do that.
When you answer this question clarifies interviewer about your computer knowledge and your grip over software, so that they have a clear idea what training you might need further if you get selected. This question is put in front of you by the interviewer to analyse how much you are aware of the companies work and how keen you are with the company projects. Generally, they want to know your area of interest.
Whether you like to work in a research driven or a voice based process. Most of the time they usually ask for basic computer skills, but if the job demands more computer work then they will hold a practical test to check your computer skills. Once you gain expertise in the work, you can easily head up towards management or support side. To avoid such risk, employee or associate must not allow to carry any external hard drive or flash drive with them while they on board.
The de-activation of login-in ids of ex-employee must be done on the immediate basis, so that they cannot misuse them to retrieve customers information from anywhere. You can also install additional security software to secure the main server from getting hacked.I guess this should be self-explanatory.
You go through the answers below and make few changes when taking an interview.
What is nearshore outsourcing, and give me an example? Will you be comfortable handling customers on the phone?
Most organization take this test only for people who appear for back-office job profiles rather than voice process. This is a cloud services platform that we used to host our service. Don't get me wrong: to clear a call center or BPO interview you don't have to lie!
Practice it and mind you it will do wonders and is fun at the same time.